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These terms set out how your is77 account works — what you agree to when you register, how we handle your transactions through bKash or Upay, and what both sides are responsible for. Access to our platform depends on your local law and eligible regions.
By opening an account on is77, you confirm that you have read these terms and agree to follow them. They cover how your account is created and managed, how deposits and withdrawals through local payment routes such as bKash and Upay are processed, and how disputes are handled. These terms are governed by the laws applicable in the jurisdictions where we operate. If your local law restricts access to platforms of this type, it is your responsibility to check eligibility before using the site. We may update these terms from time to time. When we do, we will notify you through your registered account or by posting the updated version on this page with a revised date at the top. Continuing to use your account after a change takes effect means you accept the updated terms. If you do not agree, you should stop using the account and contact our support team to close it. Sections covering payment processing apply only to the routes configured for your region — currently bKash and Upay for supported Bangladesh accounts. Bank transfer conditions are described separately in your account payment settings. Nothing in these terms limits rights you hold under applicable consumer protection law.
Not every part of the is77 experience is covered by the same set of rules. Understanding the scope of these terms helps you know where to look when a question comes up.
All login, registration, verification and session activity on your is77 account falls fully within these terms. This includes how you access the account on any device and what happens if access is disputed.
Deposits and withdrawals made through configured payment routes — including bKash and Upay — are covered here. The fields, limits and verification steps shown inside your account at the time of the transaction apply.
Game content from our studio partners, promotional material and account communications are governed by these terms where they relate to your account. Content that is purely editorial or informational sits outside the transactional scope.
Payment providers, wallet platforms and any external service you connect to your account operate under their own terms. is77 is not responsible for third-party policies, outages or charges applied by those providers.
You have concrete options available to you as an account holder. If you want to review the transaction history attached to your account, open the account area and navigate to the transaction log — every deposit and withdrawal through bKash or Upay is recorded there with a date, amount and status. If a detail on your account is incorrect — a name, contact address or linked wallet number — you can submit a correction through the account settings page. Where a correction involves identity verification, the steps shown in your account will walk you through what documents are needed. For questions about how these terms apply to your specific situation, the support routes listed on this page are the right place to start. We aim to respond to policy questions through those channels, and our team can escalate to the relevant internal review if the matter needs further handling. Requesting a copy of the data we hold on your account is also available — use the support contact route and state your request clearly.
Open the transaction log inside your account to see every bKash or Upay movement, including date, amount and current status. No separate request is needed to access this view.
Use the account settings page to update contact information or a linked wallet number. Identity-related changes follow the verification steps shown there at the time you make the request.
Contact us through the support routes on this page. State the section of these terms your question relates to and your account ID so we can respond to the right record without delay.
If you need to close your account or raise a formal dispute, contact support directly. The team will confirm receipt and outline the next steps based on the nature of your request.
If these terms raise a question you cannot resolve through the account settings page, use one of the contact routes below. Each route is visible and reachable from your signed-in account area.
Open the chat widget from your signed-in account page to reach the support team directly. Use this route for account access questions and transaction queries tied to bKash or Upay.
Send a written query to the support address listed in your account profile section. Include your account ID and the relevant section of these terms so your message is routed correctly.
The help centre linked from your account dashboard covers common terms questions, account actions and payment route guidance. Check there first before submitting a contact request.
We take the handling of your account data seriously and have structured our practices around what an account holder can reasonably expect from a platform they trust with financial transactions.
Account data — including identity details and payment records — is stored only for as long as required by the terms you agreed to at registration and by applicable law in supported regions. We do not sell personal account data to third parties.
We use cookies to keep your session active and to remember your account preferences across devices. The cookie settings page, reachable from the site footer, lets you review and adjust what is stored on your browser.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, contact support immediately through the live chat route and follow the account recovery steps shown in the help centre.
To request a change to how your data is held, or to ask for a copy of what we have on file, contact support through the email route. State your account ID and the nature of your request clearly so it reaches the right team.
These are the questions account holders ask most often about the is77 terms and conditions. If your question is not covered here, the support routes on this page will get you to the right team.
Yes. Any deposit made through bKash into your is77 account is covered by these terms, including the transaction limits and verification steps shown inside your account at the time. The bKash provider's own terms also apply on their side of the transaction.
Access depends on your local law and whether your region is currently supported. We do not make eligibility decisions on your behalf. Check the access and eligibility section in your account or contact support if you are unsure whether the platform is available in your area.
Send a request through the email support route listed in your account profile. Include your account ID and clearly state that you are asking for a data copy. The support team will confirm receipt and advise on the next steps based on your account's region.
We post the updated terms on this page with a revised date and notify you through your registered account. If you keep using your account after the change takes effect, that confirms you accept the updated terms. If you do not agree, contact support to discuss closing your account.
Open a chat with our support team from the signed-in account page and reference the transaction ID from your account log. For bKash or Upay disputes that involve the wallet provider, you may also need to raise the matter with that provider directly, as their terms govern their side of the transfer.
Yes. Go to the account settings page to update contact information or a linked wallet number. Changes that affect your identity record will prompt the verification steps shown inside the account. If you cannot complete those steps, contact support through the help centre for guidance.