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This page sets out the legal framework that governs your use of is77, including how we handle your account, your transactions through bKash or Upay, and your rights when something needs to change. Access to is77 depends on your local law and the eligible regions we serve — read these terms before opening or continuing to use an account.
Our terms apply to every interaction you have with is77 — from opening an account to completing a bKash deposit or withdrawing funds via Upay. We operate under a jurisdiction-dependent model, meaning whether you can access certain features or carry out specific transactions depends on the laws that apply in your region. We do not make blanket eligibility claims; you are responsible for confirming that your use of is77 is permitted under the rules in your location before placing any funds on the platform. When you register, you confirm that you are acting on your own behalf and that your account details are accurate. Transaction records tied to your bKash wallet, Upay wallet or any other configured payment route are logged against your account and are available for you to review at any time through your account dashboard. If we find a discrepancy or a policy breach, we may pause account activity while we review the record — we will notify you through the contact route registered to your account. These terms may be updated; we will publish any revision here and the updated version takes effect from the date shown at the top of this page.
Understanding where this policy applies — and where it does not — helps you make informed decisions about your account and how you use is77. Four distinct areas define the boundaries of our policy coverage.
This policy covers how you open, use, pause and close your is77 account. It includes login behaviour, identity checks we ask you to complete and the conditions under which we may restrict or reinstate account access based on policy or jurisdictional requirements.
All payment activity through your is77 account — including bKash deposits, Upay withdrawals and any other configured route — falls within this policy. Transaction records are logged and available in your account history; dispute steps are outlined in the rights section below.
The game catalogue, promotional material and any editorial or informational content published on is77 is covered by our content terms. We own or licence that content; you may not reproduce, repackage or distribute it outside of your normal account use.
Services provided by payment processors, game studios or external platforms linked from is77 operate under their own terms. We are not liable for the conduct or policies of those third parties. Check their published terms independently before using those services.
This policy gives you concrete steps you can take when you need to review, correct or query anything connected to your is77 account. If you want to see what personal details we hold against your account, open your account settings — the profile section shows the information we have on record. Any factual error in your name, registered mobile number or payment wallet reference can be corrected by submitting a request through our support route; we will action verified corrections within the timeframe shown in the support section of this page. If you believe a transaction has been logged incorrectly — for example, a bKash deposit not reflected in your account balance — raise it via the support chat and reference the transaction ID from your bKash app history. For more formal queries about how we handle your data or whether your region is eligible for a particular feature, submit a written request to the policy contact address listed below.
Open the account dashboard to see your transaction history, wallet activity and personal details as we have them on file.
Submit a correction request through support if your registered name, mobile number or linked wallet details need updating. We verify before applying changes.
If a bKash or Upay transaction does not appear correctly in your account, contact support with the transaction ID from your wallet app so we can locate and review the record.
For questions about eligibility, data handling or your rights under this policy in your region, send a written query to our policy contact address and we will respond in writing.
If you have a question about these terms, your account records or your eligibility in your region, use one of the contact routes below. We publish only the routes that are live and monitored — we do not list channels we cannot staff.
Open the chat widget on any page of is77 to reach our support team directly. Use this route for account queries, transaction disputes and policy clarification requests.
Send detailed policy or data queries to our support email address shown in the account help section. Email is the appropriate route for written records and formal correction requests.
The help section inside your signed-in account lists step-by-step guidance for common policy actions — reviewing records, submitting corrections and understanding transaction logs.
We apply a consistent set of practices across account security, data retention and cookie use so you know what to expect when you use is77 on any device.
We store the personal and payment details you provide — including linked bKash or Upay wallet references — only for as long as your account is active or as required under applicable rules. We do not share your details with third parties for marketing purposes.
is77 uses cookies to maintain your session, remember your device preferences and keep the account page working correctly across mobile and desktop. You can review and adjust cookie settings through your browser; some features depend on session cookies to function.
Your account is protected by your login credentials. If you believe your account has been accessed without your permission, change your password immediately and contact support using the live chat route so we can review recent login activity.
To request a change to how we use your data, or to ask us to remove your account records, send a written request to our policy contact address. We will confirm receipt and respond with the steps and timeframe that apply in your region.
Answers to the questions we hear most often about our policy, your rights and how this applies to your account in Bangladesh.
Access to is77 depends on your local law and the eligible regions we serve. You are responsible for confirming that using this platform is permitted under the rules that apply in your location. We do not make blanket eligibility statements for all users or regions.
We hold the details you provided at registration — your name, registered mobile number, and any linked wallet references such as bKash or Upay. You can review what is on file by opening the profile section inside your signed-in account at any time.
Submit a correction request through our live chat or email support route. Include the detail that needs correcting and any supporting information. We verify the request before applying changes to protect the integrity of your account record.
Open your bKash app and locate the transaction ID for the deposit in question. Then contact our support team via live chat and share that transaction ID. We use it to locate the payment record on our side and investigate the discrepancy.
We retain your data for as long as your account is active or as required under the rules applicable in your region. If you request account closure and data removal, contact us in writing and we will outline the steps and applicable timeframe for your region.
The current version of our legal terms is always published on this page. When we revise the terms, we update the effective date shown at the top. Continuing to use your account after a revision means you accept the updated terms.