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We have put together the questions we hear most from people using is77 — covering account access, bKash and Upay payment steps, wallet linking, and how to reach support when something is not clear. Availability depends on your local law and eligible region.
Most questions we receive fall into three areas: setting up or recovering an account, completing a deposit through bKash or Upay, and understanding what happens after a transaction is submitted. This FAQ page is organised around those same three areas so you can move directly to the answer you need without reading through unrelated material. If your question is about a specific transaction, check the status shown in your account wallet first — the record there will tell you whether the payment was received or is still pending. For account access questions, the login page shows the steps relevant to your current situation, including email verification and any device-specific prompt. When the FAQ does not resolve your issue, the support section below explains which contact route to use.
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If an answer here does not fully resolve your situation, we have support routes you can reach from the account area. Every route listed below is published on the site and accessible after login. Pick the one that matches the urgency and type of your question — a payment query is handled differently from a general account question, and the right route gets you a faster response.
Open the chat widget from your account page. This is the quickest route for payment questions, including a bKash deposit that has not reflected in your wallet yet. The chat option is visible once you are logged in.
For account-level questions that need a written record — such as a wallet mismatch or a login issue tied to a specific device — use the email address published on our contact page. Include your registered account details.
The help centre inside your account lists step-by-step instructions for common actions: linking a bKash number, submitting an Upay transfer, and updating account details. Check there first before opening a support ticket.
We update the FAQ when account processes, payment routes or access rules change. Every answer here reflects the actual current state of the platform — not a generalised description. Payment method details for bKash and Upay are drawn from the same configuration your account uses, so the steps described here match what you see on screen.
Each FAQ answer is written against the actual account and payment flow, not a generic description. When the bKash deposit step changes in the system, this page reflects that change so you are not following outdated instructions.
We do not publish processing times we cannot confirm. If your transaction status is not reflected immediately, check the pending status shown in your account wallet rather than relying on a time estimate stated here.
Where an answer depends on your location or local law, we say so clearly. Access to certain features depends on eligible regions, and we do not pretend otherwise in any FAQ answer on this page.
Every FAQ section connects to a live support route when the written answer is not enough. You are never left without a next step — the chat and email routes are always one screen away from this page.
Both bKash and Upay are accepted as deposit routes on is77, and both follow a similar flow through the account cashier. The differences come down to which wallet you already use and which number you have registered. This comparison covers the practical steps so you can choose the route that fits your setup before you start the deposit process.
Send from your bKash wallet using the payment number shown in the deposit section. Enter the transaction ID in the form and submit. The status updates in your account wallet once the payment is matched on our end.
Upay follows the same flow: use the number displayed at checkout, transfer the amount from your Upay app, then submit the reference code. Your account wallet reflects the amount after verification.
Neither route is advertised with a specific processing time. The status shown in your account wallet is the accurate indicator. Both routes are available from the same cashier section inside your account.
Check that the transaction ID or reference code you entered matches your wallet receipt exactly. A mismatch in the reference field is the most common reason a deposit sits pending. Contact live chat with your receipt if it remains unresolved.
Four elements define how the platform is built and why members come back to it. These are not abstract values — they are visible things you encounter the moment you open the account, reach the lobby, or submit a payment. Each one is described below as something you can check for yourself rather than take on faith.
Every account page — from login to cashier to lobby — is built to work on the mobile browser you already use. No download is required. Switch between your handset and desktop and your account state carries across without needing to re-enter your details.
bKash and Upay are configured as real deposit routes, not just listed as logos. When you open the cashier, the wallet step is a direct transfer instruction, not a redirect to a third-party page. The process matches what your wallet app expects.
The lobby carries titles from CQ9, Pragmatic Play, PG Soft, Joker and JDB. Slots, live tables and crash titles are organised by category. You can reach any section from the main navigation without losing your account session or wallet state.
Whether the question is about a pending bKash payment, a login issue or a game not loading on your device, the same support entry point handles it. Live chat and email are both reached from inside your account — no separate support site to navigate.
These are the questions we receive most often from people using is77 in Bangladesh. Each answer is written to match the actual process in the account — not a general description. If you do not find your question here, the support routes above will get you to the right person.
Open the cashier section from your account menu. Select bKash, then send the amount to the number shown on that screen. Copy the transaction ID from your bKash app and paste it into the reference field before submitting. Your account wallet updates once the transaction is matched.
Check your bKash app receipt and confirm the transaction ID you entered matches it exactly. A single character mismatch will cause the deposit to sit pending. If the reference is correct and the wallet still shows no update, contact live chat and share your receipt for manual review.
Yes. Upay is a configured deposit route on is77. The cashier shows the Upay payment number alongside the bKash option. Follow the same steps: transfer from your Upay app, then submit the reference code. Both routes reach the same account wallet.
On the login page, select the password reset option. Enter your registered email address and follow the link sent to that inbox. The link takes you to a page where you set a new password. If the email does not arrive, check your spam folder or contact support with your account email.
Yes. The account, cashier and lobby are all accessible through a mobile browser without needing a separate app. Your session, wallet balance and transaction history are consistent across devices. Log in on your phone and the same account state is there when you switch to desktop.
Your transaction record is inside the account wallet section. Each completed or pending deposit is listed with the payment method, amount submitted and the current status. If a deposit shows as pending for longer than expected, use that record as your reference when contacting support.
Access depends on your local law and the eligible regions we serve. We do not make a blanket availability claim for all users. Check the terms section inside your account for the current eligibility conditions applicable to your region before proceeding with registration or a deposit.