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is77 takes a straightforward approach to your personal data — we collect only what is needed to run your account, process transactions through bKash or Upay, and keep your records accurate. Access to this platform and the protections described here depend on your local law and the eligible regions where this service operates.
When you open an account on is77, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain accurate transaction records. That includes the name, contact details and wallet identifiers you provide — for example, the bKash or Upay number linked to your account. We collect technical data about how you access the platform, including device type, browser and approximate connection region, so we can serve the right interface and detect unusual login activity. We do not sell your personal data to third parties. We share information with payment processors only to the extent required to complete a transaction you have initiated — such as passing a reference number to bKash when you submit a deposit request. We retain account records for the period required under applicable rules in the regions where this service is permitted to operate, and we delete or anonymise data we no longer need. How long we hold specific data depends on the type of record and the legal requirements of the jurisdiction governing your use. If you have questions about what data we hold or how it is used, the contact routes in the Support section of this policy are the right starting point. Your continued use of the platform after any update to this policy indicates acceptance of the revised terms.
This policy applies to data collected directly through is77 — your account registration, login activity, wallet transactions and any messages you send to our support team. It does not extend to third-party services you reach from our platform, such as external payment gateways or content providers, and those services operate under their own separate policies. Knowing what falls inside and outside this policy helps you understand who holds which data and who to contact when you have a question.
Data generated when you log in, update profile fields or change security settings is covered by this policy. That includes login timestamps, device identifiers and any email address or phone number you register against your account.
When you deposit or withdraw using bKash or Upay, we record the reference details of that transaction. The payment processor's own policy governs data held on their side; our policy covers only the record we store in your account history.
Pages you view and game sessions you open generate session-level data we use to improve platform performance and identify access issues. This data is tied to your account where you are logged in; it is collected as anonymous session data otherwise.
Links or embedded content pointing away from is77 are not covered here. If you navigate to a third-party site, check that site's own privacy terms. We have no control over data collected outside the is77 platform itself.
You have practical options under this policy that do not require a formal legal process to start. To review the personal data we hold, log in to your account and check the profile and transaction history sections — your registered contact details, linked wallet identifiers and deposit records are visible there. If any detail is incorrect — a misspelled name, a changed phone number, an outdated bKash reference — you can update it directly in account settings or contact us to request the correction. We aim to process straightforward corrections promptly, though the timeframe depends on the verification steps required for the type of record involved. If you have a more complex question about data retention, a specific transaction, or how a record was created, the support routes listed on the site are the right channel. For requests that fall under data protection rules in your jurisdiction, we will tell you what we can and cannot do based on the region your account is registered to. Access to these rights and the rules that govern them depend on your local law and the eligible region where this service operates.
Log in and open the account profile and transaction history pages. Your registered name, contact details and linked wallet references — including your bKash or Upay number — are displayed there for your review.
Update standard fields such as your phone number or email address directly in account settings. For records you cannot edit yourself, submit a correction request through the support channel and we will verify and update it.
If you want to understand what specific data we hold, why we hold it, or how long we plan to retain it, reach out through the published support routes. We will respond with what we can confirm based on your account region.
For account closure or data deletion requests, contact us directly. We will explain which records can be removed, which must be retained under applicable rules, and the steps required to process your request.
If you have a question about this privacy policy, want to request a correction to your account data, or need to raise a concern about how your information is handled, use the contact routes published on the is77 platform. We do not publish support hours or response time commitments we cannot verify, but each channel listed below is a route we actively monitor. Use the one that suits how you prefer to communicate.
Open the chat widget visible in the account area. Describe your data question or correction request clearly and a support agent will take it from there. This is the most direct route for account-specific questions.
Send a written message to the support email address listed in your account settings or the published contact page. Email is the appropriate route for formal data requests, correction submissions or detailed policy questions that need a written record.
The Help Centre on the site covers common account and policy questions, including steps for updating registered details and understanding what data your account holds. Check there first for guidance on straightforward matters before opening a support ticket.
We apply technical and organisational measures to protect the data held in your account. That includes encrypted connections when you log in or submit a transaction, access controls that limit which internal systems can read account records, and session monitoring to flag unusual login patterns. Cookies we place on your device are used for session management and to remember your login state — not to build a profile for advertising or to share with outside parties. You can manage cookie settings in your browser, though disabling session cookies will affect how the platform functions on your device.
Your login and any transaction you initiate — including bKash or Upay deposits — are sent over encrypted connections. We do not transmit account credentials or wallet references over unprotected channels.
We use session cookies to keep you logged in and to maintain your account state as you move between sections. We do not use third-party advertising cookies. Browser settings on your device control whether cookies are accepted.
We keep account and transaction records for the period required under the rules applicable to your region. Records we no longer need are deleted or anonymised. The retention period for specific data types depends on the jurisdiction governing your account.
For any question about how we store, use or protect your data, reach out through the support routes listed on this page. For region-specific data protection matters, let us know your account region so we can respond with the relevant information.
These are the questions we hear most often about how is77 handles personal data, what rights you have over your account records, and how to get in touch when something needs to change.
We collect the information you provide during registration — name, contact details and the wallet identifier you use, such as your bKash or Upay number. We also collect technical data like device type and browser version to serve the right interface and monitor for unusual access.
We share data only with payment processors to complete transactions you have initiated. For example, a deposit reference is passed to bKash to confirm the transfer. We do not sell personal data. Third-party service providers we work with are only given what they need to perform their specific function.
Log in and open your account profile and transaction history pages. Your registered contact details, linked wallet references and transaction records are visible there. If you need a broader summary of what we hold, contact us through the support routes and we will confirm what is stored.
Standard fields like your phone number or email address can be updated directly in account settings. For records you cannot edit yourself — such as your registered name or a linked wallet identifier — submit a request through live chat or email support and we will verify and update it.
Retention periods depend on the type of record and the legal requirements of the region where your account is registered. We keep transaction records for the period required under applicable rules, then delete or anonymise data we no longer need. Contact us if you want clarification on a specific record type.
The protections described in this policy apply to data collected through the is77 platform. Whether you can access the service at all depends on your local law and the eligible regions where this platform operates. If you are unsure whether access is permitted in your area, check the terms and conditions page or contact support.